My Resume
CHARLES CALVEY
203 North Madison St.
Pittsfield, IL 62363
joey.calvey@gmail.com
(217) 617-4643 – Google Voice
SUMMARY OF QUALIFICATIONS
Solutions-oriented Systems Administrator / Engineer with solid history of proven accomplishments and expertise designing, configuring, installing, troubleshooting, and administering a wide variety of multi-server/user integrated networks and systems for companies ranging in size from small to Fortune 500. Exceptional troubleshooting, strategic problem solving, and customer service talents with the ability to resolve a range of challenging technical issues. Has consistently exceeded productivity objectives for performance and customer service levels throughout career, including regularly ranking at above average ratings on performance appraisals and earning career advancements. Strong organizational, project management, and process-oriented skills with ability to excel in fast-paced, deadline-driven environments requiring seamless operations, minimal downtime, and optimal functionality.
CAREER OVERVIEW AND SELECT ACHIEVEMENTS
42 GROUNDHOGS DESIGN – Quincy, IL
May 2007 – June 2008
Systems Administrator (2007-2008)
Maintain advanced UNIX network environments. Conduct visits to 60+ remote customer sites to evaluate ongoing and new Web application and hosting projects. Managed both the web and email servers for over 200 customer sites/domains. Maintained the in-house Mandriva web development environment and testing servers.
> Assigned to serve as professional consultant supporting objectives of several extremely high-profile projects.
> Successfully convert remote sites from Static pages to CMS to achieve significant return on investment and monthly savings in development cost.
> Demonstrated ability to conduct research of user demographics, interface design, and security requirements to support efficient requirements planning for site design.
> Primary contact for Customer issues involving project management, scheduling, and design changes.
> Responsible for upgrades to WHM/Cpanel/CentOS as well as documenting any changes that would have impacted the development and production environments.
> Responsible for all Tier 2 customer support as well as developing training regimens for CMS applications.
CALVEY INTERNET SYSTEMS
Pittsfield, IL
Oct 2002 – Present
Consultant/Owner
Managed networks and system administration functions for several businesses. Installed and troubleshot routers, remote access gear, and DSL/T1 connectivity systems. Served as a contract Administrator for approximately 10 UNIX and windows-based servers. Managed approximately 4 production Redhat Linux 9.0 servers, 2 Mandriva Linux servers, and 4 FreeBSD 5.2 servers that provided a variety of services including DNS, Mail (POP and IMAP), RADIUS, and Apache. Researched, purchased, installed, and tested Channelized and non-channelized DSL, T1,and PRI circuits for customers. Installed, configured, and maintained Red Hat Linux production servers, including NFS drive sharing. Maintained SBS 2000 and 2003 servers and completed the seamless conversion of MS SBS 2000 to MS SBS 2003r2. Maintained IIS 5.0 in a web hosting environment with 20+ customers.
> Excelled working in 24/7 on-call capacity providing quality troubleshooting services and phone support.
> Provided consulting and engineering support for several Alvarion based WISP’s.
KCDS
Pittsfield, IL
April 2000 – Dec 2004
General Manager
Managed all aspects of operation of a local ISP with 1000 dial up subs and 300 Wireless customers. Conducted installation and troubleshooting of routers, remote access gear, and T1/T3 connectivity systems. Delivered phone support and 24/7 on-call troubleshooting services with responsibility for managing and resolving trouble tickets in accordance with Service Level Agreement. Installed and configured Cisco routers; remote access gear (Lucent Max 6000/4000, and 3com Total Control); network switches (Cisco 2924XL, 3640). Managed CSU/DSUs; Adtran and ADU; and T1/PRI, and T3lines. Generated and conducted follow-up for Remedy System tickets for the technical support staff.
> Managed the Wireless Installation and Implementation Team, including support for site survey and initial installation of Range extenders and micro-cells as well as installation of transmission equipment on towers.
> Consistently exceeded performance expectations and received frequent formal and informal recognition from owners, customers, and co-workers for outstanding service, professionalism, and expertise.
DATASTREAM NETWORKS, INC.
QUINCY, IL
April 1995 – October 1999
Network Operations Manager
Managed all network engineering and systems administration functions for ISP that was subsequently purchased by EarthLink. Ensured remote access and security for 20,000 users/subscribers by effectively maintaining Web and DNS servers, POP locations, and routers. Proactively maintained: BIND 8 (DNS) and zone files (including PTR reverse); Apache with mod_ssl, 300+ virtual hosts/websites (including MySQL); and radius server for dial-in customers. Managed POP (Point of Presence) sites, racks, and hardware. Installed, configured, and managed Cisco Routers and Lucent/Ascend Network Access Concentrators. Delivered systems administration for Freebsd, Linux, and Windows NT. Ordered telecommunications lines: Point-to-Point T1, Channelized T1/PRI, fractional T1 circuits, and T3 channelized service.
> In charge of the technical support team providing quality upper-level support to effectively serve the needs of business customers; additionally supported all dedicated customers, including T1 and ISDN customers.
TECHNICAL COMPETENCIES
Network Devices:
Cisco Routers & Switches: 1600, 1700, 2500, 2600, 2800, 3500, 3700, 3800, 4000, 6500, 7200; Cisco 3000; PIX VPN Concentrators and Firewalls; Ascend/Lucent/Livingston/3Com: Ascend Max and Livingston Portmaster Series, 3Com Total Control Wireless Networking: Fixed & Mobile; City-Wide & Inner-Office 802.11b/a/g unlicensed connectivity with Alvarion 900MhZ, 2.4 GhZ and 5.8 GhZ CPE, as well as various backhaul systems including Trango
Routing/Network Protocols: BGP, EIGRP, OSPF, RIP. VLANs: HSRP, GLBP, Spanning Tree Protocol, VPN: IPSEC, SSL.
Network/Telecom Cabling: CAT5(e), CAT6 Fiber: Single Mode and Multi-Mode, DC Power.
Network Monitoring: Netscout Probes, MRTG, HP OpenView, CiscoWorks, NetCool.
Operating Systems: Various UNIX Flavors, Linux, FreeBSD, Microsoft Windows NT, XP, 2003 Server, XEN, CentOS, Virtuozzo.
Network Transmission Protocols: ATM, Frame Relay, MPLS, Cable, DSL, T1, DS3, OC3, Ethernet. VPN Encryption.
Software Applications: Web: Apache, Apache, Microsoft IIS 5.0, SSL, PHP SMTP: Sendmail, Qmail, Procmail; MS Exchange 2003 Databases: MySQL; MSSQL Radius: Livingston, IC-RADIUS, FreeRADIUS. DNS: Bind 8 and 9, DJBDNS; Proxy Servers (Squid); CiscoWorks; Remedy; NetCool; HP OpenView; Asterisk; Mikrotik Routers
